At Hanira Skincare, due to the hygienic nature of personal care products, all products are non-returnable.
No Returns
Once an order has been delivered, it cannot be returned for:
- Change of mind
- Personal preference
- Incorrect product ordered by the customer
Damaged or Incorrect Products
If you receive:
- A damaged product
- A leaking product
- A wrong product
Please contact us within 48 hours of delivery with:
- Order Number
- Clear photos of the product
- Photos of the outer packaging
After verification, we may offer:
- Replacement of the product, or
- Refund, where applicable.
Refund Process
If a refund is approved, it will be processed to the original payment method within 5–7 business days.